Buying a Computer Guide
Buyer Beware
When buying a
computer it can be very easy for the whole experience to become
a nightmare.
We very often receive questions from
people who have purchased a computer that does not perform as
required or simply does not work properly from delivery.
The following steps can help to make
sure that you get a computer that does what you need, and how to
make sure your covered if the worst happens.
The Price
you first see the price of a computer advertised and go to place
your order and the price increases, when buying a computer make
sure the price you are paying includes VAT/TAX, delivery and the
specification you need.
Delivery Dates
if you order a computer to be delivered on a priority basis make
sure you have this in writing, priority orders usually cost
more, this way you will have grounds for complaining and
refunds.
Delivery
When the computer arrives make sure you check any boxes for
damage before signing for it, if there is any damage make a note
of this on the couriers delivery/receipt, and contact the
supplier as soon as possible.
Payment
Buying a computer on a credit card is a good idea if the
computer is going to be delivered, simply because you are
protected, if the computer never arrives you should get your
money back.
Buying on Credit
Retailers offer just about everything on some type of credit
agreement these days and computer are no exception, if you
decide to go down this route make sure you get a credit
quotation stipulating the interest rate, even if the interest
rate is 0% how long does this last for? When the 0% credit
finishes check to see what the rate will then be.
It is also worth noting very often a loan from a bank will work
out much cheaper.
Computers Ability
If you need a computer to run a specific game or application
tell the sales person this, and if your not convinced take a
copy of the computers specification they recommend and check on
the software manufacturers web site or forum .
Problems
Check everything on the computer is working as soon as possible,
if there are any issues it is far easier to get it resolved by
contacting the supplier quickly.
Warranties
Just about all companies offer extended warranties, but at an
extra cost.
A standard computer warranty consists of a 1 year return to base
type, this means if the computer develops a hardware problem it
will need to be sent away for repair.
Extended warranties
normally run for around 3 years, and depending on the type of
warranty can offer return to base or home visits.
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