Error 678 and Error 679 Connection Errors
Error 678
The remote computer did not respond
Error 679 The Specified destination is not reachable
Both errors are
very closely related as they both suffer from the same causes
Causes
ISP (internet service provider) problem.
You have a phone line problem.
Router / Modem is disabled, this can be due to.
The LAN or Phone cable is disconnected.
Your firewall is blocking the connection.
The Winsock file needs to be repaired.
A phone line does not have a line filter installed.
The modem drivers are corrupt.
Spyware.
Your modem is faulty.
Your username, password is wrong.
Incorrect ISP or Router / Modem Configuration
Fixes
Firstly switch off your computer and router / modem for 30
seconds, power on an try again.
Still Not Working? Read on..
ISP (internet
service provider) has a Problem
Check your ISP’s status, usually on their home page you’ll find
a status link, if you have no other means of getting online
you’ll need to phone them.
Phone Line Problem
Make sure you can make voice phone call
Router / Modem is disabled
Check to make sure the modem has Power, check the phone cable is
plugged in from the wall socket to the modem, check the network
cable is connected from the modem to your computer.
From Device
manager is the modem recognized correctly? Routers are
configured through a web browser interface so no drivers are
installed.
Right Click on My Computer, Select Properties and then the
Hardware tab, and Device Manager button.
Find your Modem
and make sure it has no errors such as a red cross or
exclamation mark.
Your firewall is
blocking the connection.
Temporarily disable your firewall software to verify this is not
the issue.
Remember to re-enable afterwards.
If this is the
issue, you’ll need to setup a rule to allow the modem to connect
to your ISP.
The Winsock file
needs to be repaired.
If you connect to multiple networks the Winsock file can become
somewhat confused, checkout our
Winsock repair article for more on this.
A phone line does
not have a line filter installed
All phone lines should have a line filter installed, this cuts
down on other line interference.
The modem drivers
are corrupt.
Download the latest router / modem drivers or run systems
restore if you’ve tried everything else. For more on system
restore click here.
Spyware
Spyware such as dialers are attempting to get your computer to
dial another number, download anti-spyware package to check for
this. Read ourAnti-spyware
article for more help.
Your modem / router
is faulty
Modems and routers are very susceptible to static electricity
and storms and many get damaged this way. The only way to verify
if the modem has a fault is to test your line with another.
If your modem
is USB try using another USB port
Incorrect ISP or
Modem / Router Configuration
When you first ordered your broadband you will have received
configuration details from your ISP this will information such
as your username & password, plus the configuration of your
modem or router
Search for more on error
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Windows error code 7 or
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Windows error code 7 or ntkrnlmp.exe could not be loaded is
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error 678 article |