Error Code 7 – XP Install Error - ntkrnlmp.exe could not be loaded

The symptoms include the error message ntkrnlmp.exe could not be loaded followed by error code 7

Your computers BIOS can usually be entered by hitting the Del or F2 key on startup, this however can be other keys depending on the computers manufacturer, once in the BIOS check to see if you have the ACPI option and make sure it is enabled.

What is ACPI
ACPI or Advanced Configuration and Power Interface is a standard that was co developed between Hewlett Packard – Intel – Microsoft and Toshiba to provide a uniform method of power management and thermal management of mobile, desktop and server platforms.



                                                                               
            File ntkrnlmp.exe could not be loaded               
            The error code is 7                                         
            Setup cannot continue. Press any key to exit.   
                                                                             

If the computer being upgraded is relatively old then the chances are it will not have ACPI, it is worth checking with the computer manufacturers support website to establish if an upgraded version of the BIOS is available.

If you are in the process of upgrading from Windows 98 or ME to XP then it would be easier to perform a clean install of XP, to do this power on the computer with  Windows XP CD in the drive, hit the F12 key if the system does not boot from the CD to get a boot menu, now look at the screen and you will be prompted to press any key to boot from the CD, if this is not the case, enter the BIOS using the method above and change the boot order so the computer will attempt to boot from a CD ahead of the hard disk.

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When you get the prompt – Press F6 to load SCSI or Raid Drivers – press the F7 key, this will allow you to bypass the ACPI detection

Now simply follow the Windows XP install to finish as per normal

For more on installing windows
we cover the whole installation in step by step instructions

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