Resolving Microsoft Word Problems
Many
Microsoft Word problems only take a few minutes for fix.
Once we know
where to look as many Microsoft Word errors simply require the same fix.
Whenever a
persistent Word problem is encountered, the easiest thing is to delete the
Normal.dot or Normal.docx if using Word 2007 this is the template that’s used
whenever a new document is created.
If we delete
the template the next time Word is launched it will automatically be created.
Normal.dot
and Normal11.dot locations
Word 2002 or
XP or 2003 C:\Documents and Settings\user profile\Application
Data\Microsoft\Templates
Word 2007
search for
normal.docx
Notes
You need to
make sure your computer is set to view all files otherwise you won’t see the
template as it will be hidden.
( to view all files - My Computer > View tab > Hidden
files and folders > make sure Show hidden files and folders is
selected )
Word needs
to be closed or the file will be locked and cannot be deleted.
File
locations above cover default locations, custom installations may use different
file paths, if unsure of the location to the Normal.dot simply launch Word and
from the tools menu, select option, file locations, user templates, this will
then give you the location of your templates directory.
The next
step is to launch Word in safe mode
This allows
only a stripped down version of word to load, without any Macros or Add-ins,
this is a good way to ascertain where the root of a problem is.
To launch in
safe mode from the Start menu > Run > type
Winword.exe /a
Does Word
load correctly?
If so then
the issue is simply a Word add in or macro
If you are
sure that any Macros within Word on your computer can be trusted try lowering
the macro security to see if this resolves the issue, some Macros simply may not
have permission to run causing a problem, if this solves the issue you’ll need
to setup the macro as a trusted source (remember to change the macro security
level back to it’s original setting, find out how to change the macro level
security at the bottom of the page)
From the
Tools menu select Templates and Add-Ins and remove.
If Word
still does not load correctly then the time has come for a repair, generally
it’s better to run a repair across the whole of Office rather than just word,
make sure you backup any macros or add-ins in other parts of Office such as
Excel beforehand.
To run the
Office repair we need to go to Add/Remove Programs which can be access from
the Start menu > Control Panel > Add or remove Programs > now find your version
of Microsoft Office > select change > now you will see 3 options the 2nd
should be Reinstall or Repair to its original state, start this and follow the
prompts, you may need your Office CD to complete this.
Other than
this the next step would be to completely Uninstall Office from the Add/Remove
program and then reinstall from scratch thus giving a completely clean install.
Other causes
of Microsoft Word Problems
Virus’s or
spyware can cause havoc with Microsoft Word if given the opportunity, make sure
your Spyware & Virus protection are in place and working.
Always make
sure your Word security level is sufficient, this can be changed from Tools
menu
> Options > Security > Macro Security, this should be kept no lower than medium.
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