Having a Remote desktop problem can normally be fixed pretty quickly.
Windows Remote desktop is a really nice piece of software, its small, relatively easy to use and pretty robust, and if you do encounter any problems connecting to a remote computer the fix is normally pretty straight forward as well.
There are really only a handful of things that cause a remote desktop problem regardless of whether it has worked, or never worked.
Make sure remote desktop is enabled on your pc, you can check this from Control Panel – System – Remote tab – Ensure Allow users to connect remotely to this computer is selected.
Perhaps the most common remote desktop problem is not giving yourself access to the pc, not only do you need to have a an account on the pc itself, but you also need to give yourself rights to be able to connect to the pc and control it.
From the screen above Select Remote Users – and add yourself to this, by default the person who is currently logged in will automatically be given access, however if other people also use the computer you need to ensure that your name is also added here.
If you have previously been able to remotely access the computer and now cannot, have there been any changes to your remote computer?
Check to make sure Remote Desktop is still enabled and you’re still a user with rights to access it.
If you have installed new antivirus or firewall software make sure that it’s not blocking the RDP connection, this is port 3389 and it would not be the first time such software has caused a remote desktop problem.
If the remote desktop problem is caused by corrupt settings try disabling remote desktop and then re-enabling it.
It can also be worth removing yourself as a user and re-adding, remember to reboot your computer after making any such changes.
If you are having a remote desktop problem on a company or corporate LAN (Local area network) speak to your system administrator to make sure they are no group policies blocking your connection.
You can view which group policies are being applied to your computer by running
GPRESULT from a command prompt or for a more graphical view run rsop.msc from the Start/Run menu