Security Virus Information and Removal
If you have or have ever encountered a security virus then you
will already be familiar with some of the symptoms involved
here.
Such as inability to run any .exe files or download
Antimalware software to remove it, cannot browse to chosen
websites, splash screens asking you to visit a website that
wants you to pay for the software.
In
short the security virus or malware (which it really is) tries
to take over and lock down your computer in an effort to stop
you removing it, trying giving you no option other than to pay
for the software, but don't be fooled into handing over any
credit card details as this will not make any difference to the
software and it will not stop or be removed, plus you might
actually find some pretty hefty charges on your credit card.
Security Virus Removal
There are a number of ways to remove a security virus and we've
had pretty good success with them all, and have never had to
wipe or rebuild a computer to get rid of one yet.
1. A security virus will usually
prevent anything from running as a way to stop itself being
removed, if possible remove your computers hard drive and place
into an external caddy, connect it to the USB port of another
computer then install and run something such as Malwarebytes
over the hard drive to remove the security virus while it is not
active.
2. To be able to remove the security
malware we need to be able to run some type of antimalware, but
of course the security virus will not allow that, so to begin
with we need to terminate its process, to do this there is a
great little free application called Process Explorer (it can be
found easily via Google) which you need to download from another
computer and put onto a pen drive then run this on your infected
pc.
As the Process Explorer file itself
is standalone there is no installation so it should still run,
you might get the security virus flag up about an unauthorized
application, but ignore this and then you should see the process
explorer screen.
If your lucky you might find the
malware showing up in red, or If your particular security
malware has a name look for this within process explorer, but as
many don’t look for processes that have no description, it might
be a little bit hit and miss but you should be able to find the
process without too much difficulty, once you do right click on
the process and Kill Process or Kill Process Tree.
It’s worth selecting properties and
making a note of the malwares directory so you can also delete
it.
Once the security
virus’s process has been terminated you should be ok to get
online and download some antimalware software (we
recommend some here if your not sure) once
installed run the antimalware’s scan it will completely remove
the security virus.
On another note once you’re happy
your computer is working fine make sure your delete all your
computers restore points as these may still contain the virus.
Deleting Restore Points
Start Menu - Control Panel – System – System Restore – Place
tick in box to Turn off System Restore – Click apply – Accept
message – Un-tick box and then click ok.
There will of course be
more variations of this type of malware in the future, so please
contact us if you experience any so we can make the removal
information available for everyone.
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